Customer satisfaction and continual improvement objectives are supported by:

• Understanding the current and future needs of our customers through on-going engagement and dialogue.
• Ensuring that those interfacing with customers are knowledgeable and effective in quickly providing printing solutions.
• Ensuring that our employees are provided with the resources and management support to meet our customers' requirements.
• Providing relevant employee training and skill development to ensure customer satisfaction.
• Empowering employees to help improve the processes that affect their work.
• Reviewing compliance with quality system processes and continually improving their effectivesness.

Our success is measured by the satisfaction of our customers in providing services that consistently meet their expectations.

ISO/Quality Policy Statement